As the coronavirus situation unfolds, we know that you may need extra help. We are here to assist you. If you have experienced a disruption in your income due to COVID-19, and need help meeting your monthly obligations, we have resources designed to help members facing financial hardship due to COVID-19.

Loan Payment Relief Assistance
Loan extensions for members who qualify are available for up to 3 months on consumer loans including auto, home equity, boat, RV and personal loans. We are waiving loan extension fees for COVID-19-related extensions.

Visa Payment Relief Assistance
To provide relief, we have implemented an automatic Visa Emergency Skip-A-Pay option2 for payments due in May. Members who qualify will see a $0 payment due on their statement. To discuss other Skip-A-Pay options, please call our Member Service Center at (585) 453-7030 or (800) 836-7328 extension 7030.

Mortgage Loan Assistance
Should you need temporary relief from your mortgage payments You may request up to 6 months of first mortgage loans forbearance (suspension of payments). During the forbearance, you will not be charged late fees, and payments will not be reported late to the credit reporting agencies.

Emergency Personal Loan
Our Emergency Personal Loan is available for amounts up to $1,000 with interest rates as low as 1.00% APR1. The first payment would not be due for 90 days. The loan would then require repayment in 6 monthly installments.

Member Assistance Loan
Our new Member Assistance Loan allows members to borrow up to $3,000 for up to 36 months at just 3.0% APR2. We’ll also delay your first payment for 6 months from the loan opening date, so you can focus on other things. These funds can be used for important expenses such as paying bills, purchasing groceries, etc.

Member Fee Waivers
As a reminder, we returned to our standard fee policy for EZ Loan Pay, Courtesy Pay, Courtesy Pay Select and Share-to-Share Overdraft Transfer fees.

If you are experiencing financial hardship, please contact us at (585) 453-7030 or (800) 836-7328 extension 7030 to discuss your specific situation. The Summit will work with you to develop a personal solution that best fits your financial needs.


1. The Emergency Personal Loan is a Personal Loan of up to $1,000 with a term of 9 months (6 payments plus 3 months of deferred payments) at a rate as low as 1.00% Annual Percentage Rate (APR). The stated APR is the lowest available. First payment is deferred for 3 months. Payment example: A personal loan of $1,000 for 9 months at 1.00% APR will have a 6 monthly payments of $167.44 after the 3 month deferral period. Your monthly payment would be lower if you do not defer the first payment. Payment example: If you deferred the first payment for three months, a personal loan of $1,000 for 9 months at 1.00% APR will have $0 monthly payments for the first three months followed by six monthly payments of $167.44. APR may vary depending on each individual’s credit history and underwriting factors. APRs range from 1.00% to 7.25%. Summit’s loan programs, rates, terms and conditions are subject to change without notice. 2. Visa Skip A Payment offer available for eligible credit card accounts only. By accepting these offers, you will not be required to make a Minimum Payment. However, interest charges will continue to accrue at the disclosed rate(s) and you will pay more total interest. You can decline to accept our offer by making your normal Minimum Payment or a payment of any amount. If you have automatic payments set up, it is your responsibility to cancel those payments. Accepting this offer may result in the loss of the grace period for your account. For example, if you usually pay your balance in full each month but do not make a Minimum Payment this month, interest charges will accrue on your purchases from the transaction date.

2. Member eligibility required.  Loans are subject to credit approval and certain limitations may apply. The Member Assistance Loan is a Personal Loan of up to $3,000 with a term up to 36 months (plus 6 months of deferred payments) at a rate as low as 3.00% Annual Percentage Rate (APR). The stated APR is the lowest available. Payment example: If you deferred the first payment for six months, a personal loan of $1,000 for 36 months at 3.00% APR will have $0 monthly payments for the first six months followed by 36 monthly payments of $29.46. Your monthly payment would be lower if you do not defer the first 6 payments.  Payment example: A personal loan of $1,000 for 36 months (without 6 months of deferred payments) at 3.00% APR will have a 36 monthly payments of $29.09 . APR may vary depending on each individual’s credit history and underwriting factors. APRs range from 3.00% to 9.25%. Summit’s loan programs, rates, terms and conditions are subject to change without notice.