What To Do If Your Identity is Stolen

April 29, 2019

In a previous post, we gave you eight tips to keep in mind to help protect you from fraud.

But what if it actually happens to you?

Follow these steps:

  1. File a police report.
  2. If your Summit checkbook, Visa® Debit Card or Visa® Credit Card is stolen, report it to us as soon as possible. Contact The Summit’s Member Service Center at (585) 453-7000 or (800) 836-SFCU during business hours, or (800) 682-6075 for credit cards after 5pm.
  3. Cancel stolen cards immediately. Close accounts that have been tampered with. As a precaution, make photocopies of both sides of the contents of your wallet and keep the copies in a safe place. If anything should happen, you will have copies of your cards, complete with account numbers and contact information.
  4. Contact the credit reporting agencies and ask them to place a fraud alert on your reports. With an alert in place, any company checking your credit will know your information was stolen and they must contact you by phone to authorize new credit. Visit the credit report page of our website for contact information.
  5. Spread the news: Report fraud to the Social Security Administration and the Federal Trade Commission.

If you have any concerns or questions, please contact our Member Service Center at (585) 453-7000 or (800) 836-7328.

We’re always here to help!

Cynthia Kolko, The Summit Federal Credit Union