Information for your Online Experience

First Time Logging In

What you will need: Your Member Account Number and a Summit issued temporary PIN number

  • For the first time logging in, your member number will serve as your Username and your Summit issued PIN number will serve as your Password. After that, you will need to create a Username and Password and enter a valid phone number. (Your phone number will be used to authenticate you in the future if you forget your password or use an unknown device).
  • Follow the step by step prompts to complete your Online Access registration.
  • If you are still unable to log into your account, please contact the Member Service Center at (585) 453-7000 or (800) 836-7328.

Important Information

Your PIN number is provided at the time your Summit account is opened. If you did not receive one, a Summit Representative can provide a PIN after a few verification questions. Please note: This is not your Debit/ATM PIN number.

Forgot Your Password

If you forgot your password, get your password reset.