Contact Us

The branch operating schedule may be affected by Covid-19. Please visit our Covid-19 Branch Services for updated services and hours of operation. Click here for all COVID-19 updates.

The Summit closes to observe several holidays throughout the calendar year. Please view our 2020 Holiday Branch Hours for more information.

Away from home and need to visit The Summit? No Problem. We’ve got 5,000 branches at your service.

Even if you don’t live or work near a Summit branch or if you’re traveling, you can visit any of 5,000 CO-OP Shared Branches nationwide just like you were at a Summit branch.

Visiting a shared branch is easy.

You will need:

  1. Our name: The Summit Federal Credit Union.
  2. Your account number.
  3. A valid government-issued photo I.D., such as a U.S. Passport or State Driver’s License.

That’s all! To find a shared branch near you, just search our shared branching finder or look for the CO-OP Shared Branching sign in the window of participating credit unions.

For questions about our services, we’re here when you need us.

To ensure the security of our members, account-specific information and/or transactions cannot be managed via e-mail.

Member Services

(585) 453-7030 or (800) 836-7328 extension 7030
mservice@summitfcu.org

Call Center Hours

Monday8:30 AM – 5:00 PM
Tuesday8:30 AM – 5:00 PM
Wednesday9:30 AM – 5:00 PM
Thursday8:30 AM – 5:00 PM
Friday8:30 AM – 5:00 PM
Saturday8:30 AM – 1:30 PM
SundayClosed

Mortgage Department

(585) 453-7010 or (800) 836-7328 extension 7010
mortgage@summitfcu.org

Mortgage Department Hours

Monday8:30 AM – 5:00 PM
Tuesday8:30 AM – 5:00 PM
Wednesday8:30 AM – 5:00 PM
Thursday8:30 AM – 5:00 PM
Friday8:30 AM – 5:00 PM
SaturdayClosed
SundayClosed

Mailing Address

The Summit Federal Credit Union
Canal Ponds Business Park
100 Marina Drive
Rochester, NY 14626

Other Contact Information

InquiriesContacts
General Inquiriesmservice@summitfcu.org
Community Involvement, Employee Benefits, Business Partnershipsbusinessrelationships@summitfcu.org
Media Inquiries & Marketing Questionsmemberupdates@summitfcu.org
Mortgage Inquiriesmortgage@summitfcu.org
BranchFax Number
Member Service Call Center(585) 453-7242
Mortgage Office(585) 453-7216
Brighton Branch(585) 241-8961
Camillus Branch(315) 802-7959
Clarence Branch(716) 688-1805
Cortland Branch(607) 662-4215
Delaware/Hertel Branch(716) 447-0158
Erie Blvd Branch(315) 218-0231
Greece Branch(585) 453-7247
Henrietta Branch(585) 359-7596
Hilton Branch(585) 392-1338
Irondequoit Branch(585) 467-0096
Main/Winton Branch(585) 224-2530
Penfield Branch(585) 388-3740
Perinton Branch(585) 223-0828
Seneca Falls Branch(315) 568-1563
Taft Road Branch(315) 378-4872
Lost or Stolen ATM/Debit Cards
Monday-Friday between 8:30 a.m. and 5 p.m.(585) 453-7030
(800) 836-7328 extension 7030
After business hours(800) 836-7328

Visa® Credit Cards
Visa® Credit Card Customer Service(866) 820-4085
Lost or Stolen Visa® Credit Card(800) 449-7728

Visa® Debit Cards
My Rewards™ Debit Card Information(855) 887-8844
Purchase Rewards(800) 836-7328

Visa® Gift Cards
Lost or Stolen Gift Cards(800) 847-3473
Quik Tran 24-hour Teller-by-Phone Service(585) 453-TRAN (8726) or (800) 321-TRAN (8726)