Contact Us

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Have questions? Schedule a video appointment with our Virtual Branch or visit a branch in person.

The Summit closes to observe several holidays throughout the calendar year. Please view our Holiday Closings for more information.

In Person Appointment Request Form

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For questions about our services, we’re here when you need us.

To ensure the security of our members, account-specific information and/or transactions cannot be managed via e-mail.

Member Services

(585) 453-7000 or (800) 836-7328 

Call Center Hours

Monday8:30 AM – 5:00 PM
Tuesday8:30 AM – 5:00 PM
Wednesday9:30 AM – 5:00 PM
Thursday8:30 AM – 5:00 PM
Friday8:30 AM – 5:00 PM
Saturday8:30 AM – 1:30 PM

Mortgage Department

(585) 453-7010 or (800) 836-7328

Real Estate Payoffs – Mortgage and Home Equity

Mortgage Servicing

Mortgage Department Hours

Monday8:30 AM – 5:00 PM
Tuesday8:30 AM – 5:00 PM
Wednesday8:30 AM – 5:00 PM
Thursday8:30 AM – 5:00 PM
Friday8:30 AM – 5:00 PM

Mailing Address

The Summit Federal Credit Union
Canal Ponds Business Park
100 Marina Drive
Rochester, NY 14626

Need Help?

Check out the answers to our frequently asked questions

Other Contact Information

Community Involvement, Employee Benefits, Business
Media Inquiries & Marketing
Supervisory CommitteeLearn More
BranchFax Number
Member Service Call Center(585) 453-7242
Mortgage Office(585) 453-7216
Brighton Branch(585) 241-8961
Clarence Branch(716) 688-1805
Cortland Branch(607) 662-4215
Delaware/Hertel Branch(716) 447-0158
Erie Blvd Branch(315) 218-0231
Greece Branch(585) 453-7247
Henrietta Branch(585) 359-7596
Hilton Branch(585) 392-1338
Irondequoit Branch(585) 467-0096
Main/Winton Branch(585) 224-2530
Penfield Branch(585) 388-3740
Perinton Branch(585) 223-0828
Seneca Falls Branch(315) 568-1563
Taft Road Branch(315) 378-4872
Lost or Stolen ATM/Debit Cards
Monday – Friday from 8:30 am – 5:00 pm(585) 453-7000
After business hours(800) 836-7328

Visa® Credit Cards
Visa® Credit Card Customer Service(866) 820-4085
Visa Signature® Credit Card Customer Service(855) 693-9981
Visa Signature® Concierge Service(800) 953-7392
Lost or Stolen Visa® Credit Card(855) 709-8126

Visa® Debit Cards
My Rewards Debit Card Information(855) 887-8844

Visa® Gift Cards
Lost or Stolen Gift Cards(800) 847-3473
Quik Tran 24-hour Teller-by-Phone Service(585) 453-TRAN (8726) or (800) 321-TRAN (8726)

Away from home and need to visit The Summit? No Problem. We’ve got 5,600 branches at your service.

Even if you don’t live or work near a Summit branch or if you’re traveling, you can visit any of 5,600 CO-OP Shared Branches nationwide just like you were at a Summit branch.

Visiting a shared branch is easy.

You will need:

  1. Our name: The Summit Federal Credit Union.
  2. Your account number.
  3. A valid government-issued photo I.D., such as a U.S. Passport or State Driver’s License.

That’s all! To find a shared branch near you, just search our shared branch finder or look for the CO-OP Shared Branching sign in the window of participating credit unions.