We are aware of a Visa processing issue that resulted in some members experiencing duplicate transactions following debit card usage on April 12th and 13th. We are actively working with Visa to resolve this issue. Please note, there is no need to file a dispute or notify the credit union of the duplicate charge as Visa will be crediting the affected accounts within the next couple of days. Thank you for your patience and understanding.
Have questions? Schedule a video appointment with our Virtual Branch or visit a branch in person.
The Summit closes to observe several holidays throughout the calendar year. Please view our Summit Holiday Closings for more information.
For questions about our services, we’re here when you need us.
To ensure the security of our members, account-specific information and/or transactions cannot be managed via e-mail.
Member Services
(585) 453-7000 or (800) 836-7328
Call Center Hours
Monday 8:30 AM – 5:00 PM Tuesday 8:30 AM – 5:00 PM Wednesday 9:30 AM – 5:00 PM Thursday 8:30 AM – 5:00 PM Friday 8:30 AM – 5:00 PM Saturday 8:30 AM – 1:30 PM Sunday Closed
Mailing Address
The Summit Federal Credit Union
Other Contact Information
Away from home and need to visit The Summit? No Problem. We’ve got 5,600 branches at your service.
Even if you don’t live or work near a Summit branch or if you’re traveling, you can visit any of 5,600 CO-OP Shared Branches nationwide just like you were at a Summit branch.
Visiting a shared branch is easy.
You will need:
Our name: The Summit Federal Credit Union.
Your account number.
A valid government-issued photo I.D., such as a U.S. Passport or State Driver’s License.
That’s all! To find a shared branch near you, just search our shared branch finder or look for the CO-OP Shared Branching sign in the window of participating credit unions.
