Fraud Prevention Center

Protecting your accounts is a top priority for The Summit.

In today’s digital world, it’s important to be on the lookout for fraudulent activity and to know how to safeguard yourself against it. At The Summit, we monitor this kind of activity on a daily – and even hourly – basis.  Identity theft is one of the most prevalent crimes in America today. You’ll find resources and advice below to help protect you from this growing problem.

ALERT: Financial texting, phone, and email scams are on the rise. We have been advised that there is a current text message scam circulating regarding fraudulent Zelle transactions that tells members that their account has been temporarily restricted. Please do not respond to this text message. The Summit will never contact you to ask for your account numbers, card number, zip code, passwords, pin numbers, passcodes, or usernames. If anyone contacts you unexpectedly and requests this information please do not provide.


Scammers create fake online dating profiles to lure victims into giving them money.

Phishing, Vishing, Smishing

Social engineering tactics used to entice recipients to act quickly through spoofed channels.

Secret Shopper

Fraudsters pose as companies offering mystery shopping services to dupe shopper out of  money.

Advanced Fee

Victim enticed to wire upfront fees for a fictitious promise of receiving a gift of money.


Seniors are tricked into sending money to help out their “grandkids” or pay for services.

Promotion Scams

Identity thieves use phony offers, over-the-phone, through email, via text message, etc., to get you to give them your personal information.

What Can You Do to Protect Yourself


  • Only enter personal information when you’re on a secure website. Always look for a “lock” on the browser or “https” at the beginning of the website address to ensure the site is secure.
  • Create strong passwords for all of your online logins. A strong password is important for online transactions. Here are steps you can take to create a strong password.
    • Length: The longer, the better and at least 12 characters.
    • Complexity:  Use a combination of numbers, special characters, lowercase and capital letters to create passwords that are at least 12 characters long.
    • Variation: Change them frequently.
    • Variety: Don’t use the same password for everything.
    • Security: Don’t share your passwords and keep them in a safe place.

Email, Text and Phone

  • Do not open emails or text messages if you don’t recognize the sender’s name. When in doubt, delete!
  • Never respond to emails or text messages with personal banking or credit card information.
  • Never provide debit or credit card numbers or PIN in response to unsolicited email.
  • Never use email to send your confidential information, since internet email is not secure.
  • Be cautious about giving confidential information over the phone, or through text message, to callers you don’t know.

Anti-virus Software

  • Update anti-virus software and security patches to your system software regularly.
  • Perform software updates to your mobile devices, too, to avoid malware specifically targeting smartphones, tablets and other similar electronics.

Credit Report and Financial Statements

  • Review your credit report once a year.
  • Check your monthly statements to verify all transactions and notify your financial institution of any suspicious transactions.
  • Tear up or shred any pre-approved credit offers that you do not want.
  • Report lost or stolen checks and credit cards immediately. Close accounts that have been tampered with. As a precaution, make photocopies of both sides of the contents of your wallet and keep the copies in a safe place. If anything should happen, you will have copies of your cards, complete with account numbers and contact information.

Card Controls for your Summit Visa® Debit Card

With Card Controls, you can prevent unauthorized purchases in just a few steps. At any time, you can pause, report your card lost/stolen or cancel your card. It’s an extra layer of fraud protection for your Visa Debit Card.

Card Controls is available to all members with an Online Access or Mobile banking account and an open and active Visa Debit Card.

To access Card Controls: 

  • Log into Online Banking and access Card Controls from the “Additional Services” menu > Card Management
  • Log into Mobile Banking and access Card Controls from the “More” menu > Card Management. Don’t have the app? Download it on the App Store or Google Play and get started today!

*While your card is in temporary “off” mode most new purchases and ATM transactions will not be processed. Preauthorized transactions and authorized reoccurring transactions may be approved while the card is in “off” mode. You remain responsible for monitoring all transactions.

Purchase Alerts powered by Visa®

Purchase Alerts is a free service that helps you monitor your Summit Visa Debit and Credit Card transactions through real-time email and text message notifications. Not only are these alerts a great tool to help you track your spending, but they also give you peace of mind knowing that your cards are being monitored for unauthorized transactions.

Having these alerts offers the ability to:

  • Immediately identify potential fraudulent activity by sending transaction alerts in real-time.
  • Take an active role in managing your transactions, tracking your spending, and staying on top of your account balances.
  • Receive notifications about when and where your card was used, as well as the dollar amount of the transaction.

You can sign up to receive the following alerts: 

  • Authorizations for $1 or more
  • All phone or online purchases
  • All transactions outside of the United States
  • All gas purchases
  • Declined transactions

Visit the Purchase Alerts Website or access the link within Online Banking. On the navigation bar under “Credit Cards” or “Debit Cards”, click “Visa Credit Purchase Alerts” to be taken to the Visa website for Purchase Alerts. Each card needs to be entered in the system separately, including new cards of a previously-enrolled account. For more information, you can visit the Visa Purchase Alert FAQs.

If you have any questions, please contact our Member Service Center at (585) 453-7000 or (800) 836-7328.

The Summit does not charge a fee for this service. If Purchase Alerts are sent to you via text message, standard text messaging rates may apply. Check your plan or contact your wireless provider if you aren’t sure whether additional fees might apply. Authorizations will be sent to you as they are received, which can be any time during the day or night, and may be dependent on your service availability. The Summit is not responsible for an alert not being sent or received. You may also cancel whenever you choose. You must be joint/co-borrower to link a card.

EMV Chip Technology

The Ultimate in Fraud Protection

All Summit cards are equipped with EMV Chips. That means you’ll be able to use your card with confidence anywhere Visa is accepted.

What is EMV?

EMV stands for EuroPay, MasterCard®, Visa® and it represents chip technology that increases security.

How do I use my EMV Chip card?

If the merchant is chip-card ready, you will be prompted to insert your card into the terminal where it will communicate with the microchip to determine if the card is authentic. Follow the prompts on the terminal and remove the chip card when prompted to do so. If the merchant isn’t chip-card ready, the transaction will process using the magnetic strip on your card.

Prevent Package Theft

Below are some solutions to help prevent your package from being stolen from your front door, porch or other locations.

  • Use Smart Package Lockers or the UPS Store
    Services like Amazon Locker and the UPS Store offer reliable, safe options for receiving packages.
  • Install Security Cameras or a Video Doorbell
    Pointing security cameras at your front door or driveway or installing a video doorbell will deter criminals from stealing those packages.
  • Have Packages Delivered to Your Workplace/Office
    One of the best ways to keep packages safe is to have them delivered to your office. You can also ask a friend you trust to receive the package for you.
  • Require a Signature on Delivery
    By requiring a signature, your package won’t be left unless someone is there to receive and sign for it.
  • Insure Your Packages
    Most of the major delivery companies offer insurance that guarantees reimbursement for lost or stolen packages.

Fraudulent activity is on the rise

What to do if it happens to you:

For additional information on ID Theft, visit the following websites: