December 1, 2023
Categories: Company News
You Asked. We Listened.
Our new phone system offers capabilities to get you speaking to a live person as quickly as possible. These features are user-friendly and aim to get you to the right representative for your specific questions.
Here are some of the great new features that you’ll enjoy:
Call-back Functionality – No more waiting on hold to speak to a representative! Save your spot in line. When it is your turn, a Summit representative will call you back.
Voice Steering – State your requests to reach the right representative sooner rather than using numerical prompts.
Fraud Prevention – Experience-added peace of mind and security with enhanced fraud detection capabilities.
Self-Authentication – Stay secure and fast track your ability to reach the right representative with self-authentication.
Smart Info – Accessing basic account information such as balances and recent transactions while on the go is easy and efficient.
We look forward to serving you with this enhanced phone system.
Additionally, did you know that you can have 24/7 account access and finances at your fingertips with Online Access and Mobile Banking? Click here to learn more.