As the coronavirus situation unfolds, we know that you may need extra help. We are here to assist you. If you have experienced a disruption in your income due to COVID-19, and need help meeting your monthly obligations, we have resources designed to help members facing financial hardship due to COVID-19.
Loan Payment Relief Assistance
Loan extensions for members who qualify are available for up to 3 months on consumer loans including auto, home equity, boat, RV and personal loans. We are waiving loan extension fees for COVID-19-related extensions.
Visa Payment Relief Assistance
To provide relief, we have implemented an automatic Visa Emergency Skip-A-Pay option2 for payments due in May. Members who qualify will see a $0 payment due on their statement. To discuss other Skip-A-Pay options, please call our Member Service Center at (585) 453-7030 or (800) 836-7328 extension 7030.
Mortgage Loan Assistance
Should you need temporary relief from your mortgage payments You may request up to 6 months of first mortgage loans forbearance (suspension of payments). During the forbearance, you will not be charged late fees, and payments will not be reported late to the credit reporting agencies.
Emergency Personal Loan
Our Emergency Personal Loan is available for amounts up to $1,000 with interest rates as low as 1.00% APR1. The first payment would not be due for 90 days. The loan would then require repayment in 6 monthly installments.
Member Assistance Loan
Our new Member Assistance Loan allows members to borrow up to $3,000 for up to 36 months at just 3.0% APR2. We’ll also delay your first payment for 6 months from the loan opening date, so you can focus on other things. These funds can be used for important expenses such as paying bills, purchasing groceries, etc.
Member Fee Waivers
As a reminder, we returned to our standard fee policy for EZ Loan Pay, Courtesy Pay, Courtesy Pay Select and Share-to-Share Overdraft Transfer fees.
We are here to assist you. Please contact us at (585) 453-7030 or (800) 836-7328 extension 7030.