We care about you, and our top priority is your health and safety. We are following all recommended measures to best protect you, our employees and our communities.

We continue to follow guidance from the Centers for Disease Control (CDC) as well as federal, state and local agencies. Protecting the community and our team members however we can is critical. Employees and members are required to adhere to proper hygiene, social distancing rules, appropriate use of personal protective equipment (PPE) and cleaning/disinfecting protocols.

  • When you visit a branch, if you have an appointment or would like to meet with a Member Service Specialist, please visit the designated check-in area. If you are visiting a branch and only need to perform a transaction, please proceed to the teller line.
  • We’ve installed social distance markers at each branch. This determines the maximum capacity allowed in the branch at a time.
  • If we reach maximum capacity, you will be asked to wait in your car.
  • We’ve installed acrylic partitions that allow for visibility and conversation while keeping everyone safe and healthy.
  • We have cleaning supplies on hand (gloves, wipes and hand sanitizer available and accessible).
  • We’re regularly disinfecting areas where transactions occur.

Please refer to our Resuming In-Branch Access page for more information on what to expect at the branch and the safety measures we have put in place to keep members and employees safe.  To stay up-to-date, please visit our Covid-19 Updates page.

All branches are now full-service. Members can now utilize walk-in teller services like deposits, withdrawals and loan payments, as well as sit with a Member Specialist at a desk. If you would like to sit with a Member Specialist, we recommend you request an appointment. This will help limit wait times due to social distancing and maximum capacity limitations. To help with social distancing, we encourage you to continue to take advantage of the expanded services that are offered through our drive-up teller, as well as our digital resources.

Full-service branches:

  • Brighton
  • Camillus
  • Clarence
  • Cortland
  • Delaware Hertel
  • Erie Boulevard
  • Greece
  • Henrietta
  • Hilton
  • Irondequoit
  • Main/Winton
  • Penfield
  • Perinton
  • Seneca Falls
  • Taft

When visiting a full-service branch, please refer to Resuming In-Branch Access for what to expect and the safety measures we are taking to keep members and employees safe.

To request a branch appointment, please call (585) 453-7030 or (800) 836-7328 extension 7030, or submit an appointment request.

To schedule an appointment with The Summit Retirement & Investments Services Appointment, please contact us at (800) 836-7328 extension 7230.

All of The Summit credit card benefits are available below:

You can also contact us at (585) 453-7030 or (800) 836-7328 extension 7030.

We’ve seen an increase in scams that take advantage of people’s fear and uncertainty about COVID-19.

Remember, The Summit will never ask you for personal information, whether by phone, text, email or web link. Please read our blog for information on protecting yourself from these scams. To learn about new scams, tips to protect yourself from scams and how to sign up for credit and debit card alerts, please visit our Fraud Prevention Center.

As the coronavirus situation unfolds, we know that you may need extra help. We are here to assist you. If you have experienced a disruption in your income due to COVID-19, and need help meeting your monthly obligations, we have resources designed to help members facing financial hardship due to COVID-19.

Loan Payment Relief Assistance
Loan extensions for members who qualify are available for up to 3 months on consumer loans including auto, home equity, boat, RV and personal loans.

Mortgage Loan Assistance
Should you need temporary relief from your mortgage payments You may request up to 6 months of first mortgage loans forbearance (suspension of payments). During the forbearance, you will not be charged late fees, and payments will not be reported late to the credit reporting agencies.

Member Assistance Loan
Our new Member Assistance Loan allows members to borrow up to $3,000 for up to 36 months at just 3.0% APR1. We’ll also delay your first payment for 6 months from the loan opening date, so you can focus on other things. These funds can be used for important expenses such as paying bills, purchasing groceries, etc.

Member Fee Waivers
As a reminder, we returned to our standard fee policy for EZ Loan Pay, Courtesy Pay, Courtesy Pay Select and Share-to-Share Overdraft Transfer fees.

Paycheck Protection Program
The Paycheck Protection Program (PPP) resumed accepting applications July 6, 2020, in response to the President signing the program’s extension legislation. Although the new deadline to apply for a PPP loan is August 8, 2020, you will need to submit your application by Wednesday, August 5, 2020. This will provide enough time for your application to be processed before the SBA deadline. Click here to start the application process. Please note: You will need to establish a unique user name and password for the linked site, which is different than the username and password for your Summit online and mobile accounts. Learn more about the Paycheck Protection Program.

If you are experiencing financial hardship, please contact us at (585) 453-7030 or (800) 836-7328 extension 7030 to discuss your specific situation. The Summit will work with you to develop a personal solution that best fits your financial needs.

As a reminder, on June 15, 2020 we returned to our standard fee policy for EZ Loan Pay.

The IRS has started the process of distributing federal stimulus funds, by either paper check or direct deposit, as part of the Economic Impact Payments/COVID-19 relief efforts.

Here are a few tips about these payments:

  1. To see if you are eligible to receive an Economic Impact Payment, please visit the Economic Impact Payment Information Center.
  2. Log into Online Access or your mobile app to see any pending deposits from the IRS. You may see a pending deposit anytime between April 15 and several months thereafter. Please note we cannot release deposits sooner than the IRS allows. If you don’t have an online or mobile account, register today.
  3. The deposit date and amount are determined by the IRS. You can visit the stimulus check tracker and click “Get My Payment” to check the status of your Stimulus Payment.

1. Member eligibility required.  Loans are subject to credit approval and certain limitations may apply. The Member Assistance Loan is a Personal Loan of up to $3,000 with a term up to 36 months (plus 6 months of deferred payments) at a rate as low as 3.00% Annual Percentage Rate (APR). The stated APR is the lowest available. Payment example: If you deferred the first payment for six months, a personal loan of $1,000 for 36 months at 3.00% APR will have $0 monthly payments for the first six months followed by 36 monthly payments of $29.46. Your monthly payment would be lower if you do not defer the first 6 payments.  Payment example: A personal loan of $1,000 for 36 months (without 6 months of deferred payments) at 3.00% APR will have a 36 monthly payments of $29.09 . APR may vary depending on each individual’s credit history and underwriting factors. APRs range from 3.00% to 9.25%. Summit’s loan programs, rates, terms and conditions are subject to change without notice.